Returns & Refunds

Our aim is a service that is safe and transparent, so that every customer receives their order in perfect condition. If something is not right, here is exactly how returns work.

Return window

You have 14 calendar days from receiving your order to request a return on eligible products.

What can be returned

We accept returns on products that are:

  • Not personalised;
  • In their original condition and unused;
  • Complete with their original packaging and tags intact.

Personalised products cannot be returned

Shirts with a name, number or patch added are made specifically to your instructions, so they cannot be returned or refunded. Please double-check your spelling, number and size before you order — and if you are unsure about sizing, our size guide is there to help, or just ask us first.

This does not affect your rights if a personalised item arrives faulty or is not what you ordered.

How to start a return

  1. Contact us by email or through our contact form, quoting your order number.
  2. We will reply with the steps to follow and the return address.
  3. Send the item back to us as instructed. We recommend a tracked service, as we cannot be responsible for parcels lost on their way to us.

Refunds

Once we have received and inspected the returned product, we will process your refund to the same payment method you used to pay. How long the money takes to appear in your account depends on your bank.

Faulty or incorrect items

If your order arrives damaged, faulty or is not what you ordered, contact us with a photograph of the problem and we will put it right — including personalised items.

Your statutory rights

Nothing in this policy affects your statutory rights under consumer law.